In-house IT contacts
All the digital threads come together with you: access, devices, your colleagues’ questions. What is and isn’t your job is often not written down anywhere. We give your role a clear framework and your knowledge a fixed place in the business.
Starting point
Your situation
Your business’s digital matters come together with you: access rights, hardware questions, coordination with external service providers.
We give you backing for this: we build up with you the knowledge your role needs, and set up the filing system and access on which it is based. Together we create structures that ease your working day and anchor your knowledge in the business.
What we do
Together we organise the management of devices and access and define who talks to which service provider.
In the Train Your In-House IT Contact package, we practise with you on real tasks from your day-to-day work until you can confidently guide your team in digital matters.
Every package has a fixed price and a completion date. Management receives a quote that sets out the scope, the price and the result for the business; there are no additional charges later. Work in the business carries on as normal in the meantime.
What you learn and set up is in the operations manual at the end, in your own hand. If you’d like a fixed rhythm afterwards, we remain available to you with Ongoing Support, cancellable monthly.
Three packages that strengthen your role.
The first two packages can be booked at a fixed price with a fixed completion date. The Train Your In-House IT Contact package requires an organised filing system and logins registered to your business; we’re happy to clarify in the introductory call whether that is the case for you. The Ongoing Support add-on follows on from a completed package. You can also suggest any of our other packages to your management. Every package page is prepared so that it serves as a basis for decision-making.
Train Your In-House IT ContactOne person on your team knows their way around digital matters. We make them your in-house IT contact with a documented role and train them.Role descriptionSix monthly on-site sessionsOperations manual in your own handsFinal testfrom €6,240 net
Cloud GroundworkYour filing system has grown over the years. We turn it into an organised cloud structure that belongs to the company.On-site structure reviewCloud migration with folder structurePassword managerRecoveryOperations manual90 days of supportfrom €4,900 net
Ongoing SupportOne fixed session a month or quarter, remotely. New people and tools are fitted into your rules, the operations manual is kept up to date. Cancellable monthly.One session per quarterNew people and tools fitted inOperations manual up to dateCancellable monthly€360 net per monthNeed a different package?
Four stations, one goal.
What remains strengthens you and the business.
Common questions
That depends on the package. When implementing Cloud Groundwork, we’re at your business for a few sessions. For the Train Your In-House IT Contact package, allow around six months: you take part on site for half a day each month and usually invest around two hours a month in putting your new role into practice. The introductory call and the completion take place conveniently by video call, throughout Luxembourg and Germany. So that you can plan reliably, we agree the dates with you in advance.
As a rule, yes. In the Train Your In-House IT Contact package, for example, we work with a target list of eight points instead of a curriculum: managing access, the filing system, maintaining the operations manual, contracts and fault reports to providers, assessing purchases, using AI tools, documenting three key procedures and recognising your own limits. We identify your existing knowledge and practise the rest together with you, directly on real tasks from your working day. That way you gradually become confident in applying it.
Absolutely. In this case, we recommend starting with the Cloud Groundwork package. The package rests on three pillars: secure access, a structured filing system and a well-maintained operations manual. If we establish the structure together with you, you already know the processes in-house. The Train Your In-House IT Contact package then builds on this base.
You learn that in the Train Your In-House IT Contact package: we show you how to recognise responsibilities so that you know for sure when to contact your hosting provider, the specialist firm or the tax adviser. We then record the clear division of tasks in your operations manual.
Simply forward the links to the packages relevant to you to management. On every page you’ll find the matching product sheet as a PDF (in German) – summarised compactly on one page with the scope, price, completion date and the concrete benefit for your business. For more detailed questions, we’re happy to arrange a joint introductory call.
Discuss your mission
In 15 to 30 minutes, by phone or video, we clarify where things are stuck for you. You then receive an assessment with a fixed price, date and concrete benefit for your business. That way you have all the facts ready for your internal decision.
Request an introductory call
A few sentences about your enquiry are enough. We’ll get back to you within two working days.
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Your message has arrived. We’ll get back to you within two working days, with a first assessment and a suggestion for how to proceed.