Ongoing Support
We remain your Mission Control after implementation: a fixed session every month, cancellable monthly.
Add-on to any booked package. It begins once implementation is complete and the follow-up sessions of the respective package have taken place.
Starting point
The problem
Your project has been implemented, the follow-up sessions have taken place, the structure is in place and holding. But some questions only show up in day-to-day operation: a process works differently in detail than expected, a tool is only half used, new people join the team and bring their own requirements.
Your team can often work this out for themselves. But it is often quicker when a third party who already knows the structure works alongside you.
Our solution
You get a fixed session every month by video call. The work focuses on the structures we have implemented for you.
Our yardstick is that you need to ask for our assessment less and less often.
Ongoing Support is the continuation of a package: it follows on from the follow-up sessions of our packages.
Five structures in place, one session a month keeps them running
The facts
What percentage of companies with ten or more employees offered their staff training in IT skills in 2023?
Roughly one in four companies with ten or more employees
offered training in IT skills in 2023.
Share of companies with ten or more employees that offered training in 2023 to develop or improve their employees’ ICT skills. Recorded in the EU survey on ICT usage in enterprises 2024. Extrapolated value from a sample survey.
Choose an answer above to reveal the measured value.
Method and limitations
Population: companies with ten or more employees in Germany, excluding agriculture and forestry, fishing, mining and the financial sector · sample size for Germany not reported in the Eurostat tableOccasional help is not training.
A good 77 per cent of companies in Germany with ten or more employees offered continuing vocational training in 2020. 63 per cent did so in the form of courses, classes and seminars, 73 per cent used other forms such as information events, job rotation or self-directed learning. Many companies used both.
COMPANIES WITH 10 OR MORE EMPLOYEESREFERENCE YEAR 2020 · NEXT RESULTS EXPECTED IN 2027
- Planned instruction at the workplace
- Taking part in learning or quality circles
- Self-directed learning within a framework
Planned in advance, organised with the explicit aim of learning and at least partly financed by the company.
- Ad hoc tips in day-to-day work
- Searching on your own without a framework
- Familiarisation that happens while working
Unplanned and not organised with the aim of learning – not covered by the survey.
Method and limitations
Definition: Eurostat metadata on the CVTS (trng_cvt_esms), methodological definition, not a surveyAdoption has been measured, the distinction has been defined. What actually helps in your business depends on your processes: which questions build up in the business, who bundles them, what belongs in a monthly session and what doesn’t. We clarify that together with you in the introductory call.
Method and limitations
About the figures: both surveys cover companies with ten or more employees. For companies with fewer than ten employees, these surveys provide no figures on IT training or on continuing vocational training – Germany only reports the smaller classes voluntarily, and we are not aware of any survey of the smaller classes for this indicator.What to expect in this add-on
By video call. We use your tools and work on the structures we have implemented for you. The session is available throughout Luxembourg and Germany at no surcharge; if you’d like us at your business, we put a figure on the travel costs in your quote.
Our attention is entirely on you and your team. No group session, no shared hour.
Your in-house IT contact collects the open points beforehand, and the session works on them.
We show and support; you carry it out. If something bigger has come up, you’re welcome to send us the necessary information in advance and we’ll prepare for it.
Done, open, next step – brief and easy to look up. Whatever has been solved, we enter in your operations manual. That way the knowledge stays in the business instead of in one person’s head.
From monthly to quarterly to an annual check. You switch whenever you like, at any time and flexibly. Our goal is fewer sessions with us and more independence for you.
Done, open, next step. The note shows in black and white what has been done and what comes next; whatever has been solved also goes into your operations manual.
The work focuses on the structures we have implemented for you, in the systems you already have. Ongoing Support brings no new software.
Is this add-on right for you?
For day-to-day work
Everything comes together with you: a process gets stuck, someone new is sitting in front of an unfamiliar system. You note the point down and have a place where it gets discussed.
For the in-house IT contact
You carry the structure in-house and bundle the questions before the session. With our support, you too have a point of contact at your side.
For owners and managers
You set the course and decide the rhythm. Our goal is permanently fewer sessions with us and more independence for you.
The add-on at a glance
All amounts net, plus 19% VAT. The session takes place by video call, throughout Luxembourg and Germany at no surcharge. Ongoing Support begins once implementation is complete and the follow-up sessions of the respective package have taken place. Only one tier runs at a time.
Ongoing Support isn’t tied to any single package: it can follow any of the packages we offer.
The configurator makes requesting easier and is not a binding offer. The contract is concluded with a quote issued to you and the associated service agreement.
Terms and notes
If things get quieter for you, you switch tiers – at any time and flexibly. Only one tier runs at a time. If a session doesn’t take place, you carry it over to the following month as a second session. The price is fixed before the engagement; there are no additional charges.
All prices net. Only one tier runs at a time; a chosen alternative tier replaces the regular monthly support.
Common questions
On the structures we have implemented for you, and with your tools. Your in-house IT contact collects the open points beforehand; the session works on them. Our yardstick is that you need to ask for our assessment less and less often.
Set aside two hours. That’s how long the session lasts and how much time your in-house IT contact needs in their calendar. The collected points should reach us by the day before; if something bigger is coming up, let us know earlier so that we can prepare.
Yes. €360 net per month for a fixed session every month, cancellable monthly at the end of the month, with no minimum term. Quarterly costs €415 per session, the annual check €660 per session. The price is fixed before the engagement; there are no additional charges.
Any of them: Cloud Groundwork, AI Workroom, Start-up Package, E-Invoicing and Train Your In-House IT Contact. Two tiers are tied to their package, and thus to support tasks specific to that package, and have different names there – Radio link · Start (€95 per month, Start-up Package) and Radio link · Structure (€149 per quarter, maintenance after Cloud Groundwork).
At any time and flexibly: from monthly to quarterly to an annual check. You set the rhythm and reduce it whenever you like – fewer sessions with us and more independence for you are our goal.
If a session doesn’t take place, you carry it over to the following month as a second session.
We work remotely: the session takes place by video call, throughout Luxembourg and Germany at no surcharge. If you’d like us at your business, that’s possible: we’re based in Trier and can get to you quickly, throughout Luxembourg, from the Oesling to the Minett, and within 100 kilometres on the German side, for example in Schweich, Föhren, Wittlich, Saarburg, Bernkastel-Kues, Cochem, Koblenz or Kaiserslautern. We put a figure on the travel costs in your quote.
Guidance is the rule: we show and support; you carry it out. If something bigger has come up, feel free to tell us in advance – then we prepare for it. If needed, we then also take action ourselves to carry out necessary measures for you, for example fine-tuning.
To update the local environment from the Cloud-Free AI add-on, we offer you the AI model update if needed – add-on E1 on the Cloud-Free AI page.
Discuss your mission
Describe your starting point. We’ll reply within two working days.
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